Our 1-Year Limited Warranty Information
Clock Builders Limited Warranty
Policy:
A “1 Year Limited Warranty" is included with your project, the warranty is valid for one year from time of service. Any treatment methods and scheduling are at the discretion of the contractor. Subcontractor work that is not in Clock Builders scope is not warrantied unless expressly written.
Warranty does not cover acts of God or damages caused directly from abuse outside of normal usage. For Concrete, Clock Builders does not warrant chips, flaking, spalling, or surface wear in any way.
Cracks (For Concrete):
Observation: Exterior concrete - sidewalks, porches, patios, driveways, etc. - are cracked.
Standard: Random cracking of exterior concrete will occur and is to be expected at any point during its lifetime. If settling causes cracks that exceed 1/4" in width within the first year, it will be considered for treatment
Clock Builders’ Responsibility: The builder is responsible for correcting only those cracks that exceed the standard. An appropriate joint or crack filler can be used and is acceptable for a crack up to 1/2 inch in width or vertical displacement.
Homeowner’s Responsibility: For aesthetic purposes, smaller cracks may be filled with a waterproof concrete caulk. While this may reduce the appearance of the crack, it should be noted that there will be a color and texture variance between the original concrete and the caulking.
Discussion: Driveways, patios, and sidewalks should have expansion and contraction joints. These joints help guide the natural cracks that will develop. Regularly, cracks will exit or form outside of control joint locations. Random cracking is to be expected.
Puddles (For Concrete):
Observation: Low spots in concrete in which water pockets appear, not caused by conditions stated in the background.
Standard: No measurable water depth exceeding 1/2 inch is acceptable on concrete for more than 24 hours after rain has stopped. This standard does not apply to stamped or decorative surfaces.
Clock Builder’s Responsibility: The builder will correct to meet the standard as needed. Color and texture variations are to be expected.
Stains (For Concrete):
Observation: Exterior concrete is stained.
Standard: Exterior concrete will stain.
Clock Builders’ Responsibility: None.
Homeowner’s Responsibility: The homeowner should take precautions to prevent petroleum-based products, solvents, and paint from coming in contact with exterior concrete surfaces. By keeping stain remover on hand, many stains can be made less visible if treated immediately. (It should be noted, however, that these products may also weaken the surface of concrete.)
Discussion: Concrete is a porous, natural product that absorbs such substances as petroleum-based products, solvents, and paints. When a liquid enters concrete, it can seep from top to bottom or bottom to top (a stain may appear from underneath the surface, even if nothing was spilled upon the top surface of the concrete). It should also be expected that mud from the construction site could get into the porous surface of concrete. This is beyond the control of the builder and falls within the parameters of this standard.
